Finding a window cleaner is easy.
Finding one who turns up regularly, does a thorough job and is still providing the same standard of service a year later can be a little harder.
If you are looking for a reliable window cleaner in Portishead, price will naturally be part of the decision. But it probably should not be the only thing you compare.
A window cleaner is someone you may be using every few weeks for years, so reliability, communication and the standard of each clean all matter.
Here are some of the things we think are worth considering.
1. Do they turn up regularly?
This is probably the most important question.
A window cleaner can do a brilliant job, but if you never know when they are going to appear, the service can quickly become frustrating.
We regularly speak to people in Portishead who already have a window cleaner but say things such as:
- They have not been for months
- They turn up at different intervals each time
- They are never quite sure when the next clean will be
- They have to chase to find out when somebody is coming
For us, being a reliable window cleaner means having proper rounds and returning to customers on a regular schedule.
At PurePort, we organise our window cleaning into local rounds around Portishead so customers become part of an ongoing service rather than having to arrange each visit individually.
2. What is actually included in the window clean?
It is worth asking this before comparing prices.
Two window cleaners can quote different amounts but actually be offering different services.
For example, does the clean include:
- The glass
- The window frames
- The sills
At PurePort, we include all three as part of our regular window cleaning service.
We use a pure water system and water fed pole to clean the complete exterior of the window rather than concentrating only on the glass.
This matters because sparkling glass surrounded by dirty uPVC can still make the whole window look tired.
3. Do they spend enough time at the property?
There is no perfect amount of time that a window clean should take.
A small property with straightforward access will naturally be quicker than a large house with lots of glazing.
But there is a difference between working efficiently and rushing.
If a window cleaning price is extremely low, the cleaner may need to complete a very large number of properties each day for the round to remain commercially worthwhile.
That can sometimes mean less time at each home.
The glass may get a quick clean, while frames, sills, corners and other areas receive less attention.
That does not mean that every inexpensive window cleaner provides a poor service.
But when comparing quotes, it is worth considering whether the price allows enough time for the job to be done properly.
4. Is the price sustainable?
This might seem like an unusual thing for a customer to consider, but it can have a big impact on reliability.
We have spoken to Portishead residents who are still paying window cleaning prices that were agreed many years ago.
Some have an excellent arrangement and receive a great service at a very low price.
Others tell us that the cleaner now appears less frequently or that the standard of the clean has gradually dropped.
That is understandable.
Fuel, equipment, insurance, vehicles and wages all increase over time.
If somebody is still charging the same amount they charged many years ago, they may eventually need to complete more jobs in less time to make the numbers work.
At PurePort, our aim is not to be the cheapest window cleaner in Portishead.
We want to charge a fair price that allows us to provide the same standard of service consistently and build a business that can continue looking after customers for years.
5. Do they communicate with customers?
Good communication makes a regular service much easier.
Customers should not constantly have to wonder whether their window cleaner is still coming.
A reliable service should make it reasonably clear when cleans are happening and make it easy for customers to get in touch if something changes.
This becomes particularly important when access is needed through a gate or when something at the property has changed.
For us, good window cleaning is not just what happens when the brush touches the glass.
The service around the clean matters too.
6. Do they use professional equipment?
Modern window cleaning equipment has changed considerably.
PurePort uses a professional pure water system and water fed poles that allow us to clean most residential windows from ground level.
Pure water has had dissolved minerals and impurities removed so the glass can be thoroughly rinsed and left to dry naturally.
The system also allows us to clean the surrounding frames and sills at the same time.
If you would like to know more, we have written a separate guide explaining what pure water window cleaning is and how it works.
7. Are they insured?
It is always worth checking that anybody regularly working around your home is appropriately insured.
Window cleaners work around vehicles, gates, garden furniture, extensions, conservatories and other parts of customers’ properties.
Accidents are rare, but using an established and properly insured business provides extra reassurance.
8. What do other local customers say?
Reviews can be particularly useful when choosing a local service business.
One positive review does not guarantee that you will receive a good service, but a growing collection of recent reviews can give you an idea of how other customers have found the company.
Look beyond the star rating as well.
The comments themselves often tell you much more.
Do people mention:
- Reliability
- Communication
- Quality of the clean
- Friendliness
- Turning up when expected
- Whether they would use the business again
For a regular service, those details are often more useful than simply knowing that somebody was happy immediately after one clean.
9. Are they actually local?
There are advantages to choosing a window cleaner who already has customers around your area.
Window cleaning works particularly well when properties are organised into compact local rounds.
It means the cleaner is already regularly working nearby rather than travelling across a large area for individual jobs.
PurePort is based in Portishead and our aim is to build our regular rounds throughout the town.
The more customers we have close together, the easier it becomes to provide an efficient and reliable service.
10. Are they interested in keeping you as a customer?
There is a difference between completing a job and building a regular cleaning round.
If you are looking for ongoing window cleaning, you ideally want somebody who wants to continue looking after the property rather than simply completing a one off job and moving on.
For us, the first clean is the start of the relationship.
We want customers to stay with PurePort because the windows are cleaned properly, the service is dependable and dealing with us is straightforward.
Should you choose the cheapest window cleaner?
Sometimes the cheapest quote will also be the right quote.
If somebody provides a great service, turns up regularly and does everything you want for a very low price, there is little reason to change.
But the cheapest price does not automatically mean the best value.
If saving a few pounds means wondering when somebody will turn up, having the frames ignored or receiving a rushed service, the cheaper option may not actually feel cheaper for very long.
When comparing window cleaners in Portishead, we would look at the complete service rather than just the number at the bottom of the quote.
Looking for a reliable window cleaner in Portishead?
PurePort provides regular window cleaning throughout Portishead using a professional pure water cleaning system.
Our regular cleans include the glass, frames and sills, and we organise customers into local rounds so that window cleaning becomes something that is taken care of rather than something you have to keep arranging.
We may not be the cheapest quote you receive.
Our focus is on providing a service that we can deliver properly and consistently.
If you are considering changing window cleaner, have recently moved to Portishead or simply want to know what we would charge for your property, you can request a quote online.
There is no obligation to go ahead.
Get a PurePort window cleaning quote
It only takes a short time to request a quote, and you can then decide whether PurePort is the right window cleaner for your home.